{"page":{"id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","name":"Reducto","url":"https://status.reducto.ai/","updated_at":"2026-10-01T22:10:02Z"},"incidents":[{"id":"01M3WN0MHXSPY67FEJSNQ2DAQC","name":"Degraded performance on Parse API in the EU region","status":"resolved","created_at":"2026-10-01T21:13:05Z","updated_at":"2026-10-01T22:10:02Z","resolved_at":"2026-10-01T22:10:02Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01M3WR8WS40VG8P4D3GP1YQ99R","body":"The Parse API in the EU region returned no errors after 21:18 UTC. This incident is resolved.","created_at":"2026-10-01T22:10:02Z","display_at":"2026-10-01T22:10:02Z","incident_id":"01M3WN0MHXSPY67FEJSNQ2DAQC","status":"resolved","updated_at":"2026-10-01T22:10:02Z"},{"id":"01M3WN0MHXSNTMQCF142TWRGDB","body":"We are investigating degraded performance on the Parse API in the EU region (eu.platform.reducto.ai). Only the EU region is affected.","created_at":"2026-10-01T21:13:05Z","display_at":"2026-10-01T21:13:05Z","incident_id":"01M3WN0MHXSPY67FEJSNQ2DAQC","status":"investigating","updated_at":"2026-10-01T21:13:05Z"}]},{"id":"01M3WDTB8XDTRWZAF7TC7AD23E","name":"Degraded performance on Parse API","status":"resolved","created_at":"2026-10-01T19:07:19Z","updated_at":"2026-10-01T21:00:17Z","resolved_at":"2026-10-01T21:00:17Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01M3WM96DGXTDZP29QFZ1N5QKY","body":"The Parse API is fully recovered. This incident is resolved.","created_at":"2026-10-01T21:00:17Z","display_at":"2026-10-01T21:00:17Z","incident_id":"01M3WDTB8XDTRWZAF7TC7AD23E","status":"resolved","updated_at":"2026-10-01T21:00:17Z"},{"id":"01M3WGZJX66AWAVKPSFVD55TYK","body":"An outage of our OCR service caused the degraded performance on the Parse API. The OCR service has recovered. We are monitoring the results.","created_at":"2026-10-01T20:02:37Z","display_at":"2026-10-01T20:02:37Z","incident_id":"01M3WDTB8XDTRWZAF7TC7AD23E","status":"monitoring","updated_at":"2026-10-01T20:02:37Z"},{"id":"01M3WDTB8X7RP4Z0R9J1HGDG8S","body":"We are investigating degraded performance on the Parse API.","created_at":"2026-10-01T19:07:19Z","display_at":"2026-10-01T19:07:19Z","incident_id":"01M3WDTB8XDTRWZAF7TC7AD23E","status":"investigating","updated_at":"2026-10-01T19:07:19Z"}]},{"id":"01M3JZK9TBCHZ8PP3G3RW0JDSK","name":"Partial degradation of Parse","status":"resolved","created_at":"2026-09-28T03:05:38Z","updated_at":"2026-09-28T20:09:00Z","resolved_at":"2026-09-28T20:09:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01M3MT5459HNGG41G7PYTD6Y8K","body":"This incident is resolved. Parse latency has been normal since 8:35 PM PDT on September 27.","created_at":"2026-09-28T20:09:00Z","display_at":"2026-09-28T20:09:00Z","incident_id":"01M3JZK9TBCHZ8PP3G3RW0JDSK","status":"resolved","updated_at":"2026-09-28T20:09:00Z"},{"id":"01M3K19J8671CY61BTMJNFG8AA","body":"The GPU clusters are recovered, and Parse latency is back to normal. We are monitoring the results.","created_at":"2026-09-28T03:35:17Z","display_at":"2026-09-28T03:35:17Z","incident_id":"01M3JZK9TBCHZ8PP3G3RW0JDSK","status":"monitoring","updated_at":"2026-09-28T03:35:17Z"},{"id":"01M3K0H9HJ5T96FZ4HSBS0TT1D","body":"Parse latency is degraded because of an issue with our GPU clusters. Our engineers are working on a fix. Only the /parse endpoint is affected.","created_at":"2026-09-28T03:22:01Z","display_at":"2026-09-28T03:22:01Z","incident_id":"01M3JZK9TBCHZ8PP3G3RW0JDSK","status":"identified","updated_at":"2026-09-28T03:22:01Z"},{"id":"01M3JZK9TBC1KC9193YQ10JC85","body":"Parse requests are degraded. Only the /parse endpoint is affected. Extract, Split, and Edit are operating normally. We are investigating.","created_at":"2026-09-28T03:05:38Z","display_at":"2026-09-28T03:05:38Z","incident_id":"01M3JZK9TBCHZ8PP3G3RW0JDSK","status":"investigating","updated_at":"2026-09-28T03:05:38Z"}]},{"id":"01M2M2FDN8WHW6V6T6C8E0T4H5","name":"Partial degradation of Parse for requests with embed_pdf_metadata","status":"resolved","created_at":"2026-09-16T02:59:30Z","updated_at":"2026-09-16T02:59:30Z","resolved_at":"2026-09-16T02:48:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01M2M2FDN84QRKVGWJCMS5ZHA6","body":"This is resolved. Parse requests with embed_pdf_metadata set to true are operating normally.","created_at":"2026-09-16T02:59:30Z","display_at":"2026-09-16T02:48:00Z","incident_id":"01M2M2FDN8WHW6V6T6C8E0T4H5","status":"resolved","updated_at":"2026-09-16T02:59:30Z"},{"id":"01M2M2FDN807NJ9V6RF7Z1HYAV","body":"Parse requests with embed_pdf_metadata set to true are degraded. Other Parse requests are unaffected. We are investigating.","created_at":"2026-09-16T02:59:30Z","display_at":"2026-09-16T02:28:00Z","incident_id":"01M2M2FDN8WHW6V6T6C8E0T4H5","status":"investigating","updated_at":"2026-09-16T02:59:30Z"}]},{"id":"01M24A6KYDS5MK6M6W45K22J94","name":"Partial degradation of Deep Split","status":"resolved","created_at":"2026-09-10T00:06:39Z","updated_at":"2026-09-10T00:06:39Z","resolved_at":"2026-09-09T23:33:39Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01M24A6KYDYFQ9K1ZY90D4WN1E","body":"The change was rolled back at 16:33 PDT, restoring normal Deep Split operation. The degradation lasted approximately 11 minutes and was limited to Deep Split requests.","created_at":"2026-09-10T00:06:39Z","display_at":"2026-09-09T23:33:39Z","incident_id":"01M24A6KYDS5MK6M6W45K22J94","status":"resolved","updated_at":"2026-09-10T00:06:39Z"},{"id":"01M24A6KYDZBJ9N6MC2NMW4RTN","body":"Deep Split experienced partial degradation beginning at 16:22 PDT on September 9. Impact was limited to Deep Split requests.","created_at":"2026-09-10T00:06:39Z","display_at":"2026-09-09T23:22:34Z","incident_id":"01M24A6KYDS5MK6M6W45K22J94","status":"investigating","updated_at":"2026-09-10T00:06:39Z"}]},{"id":"01M0ATCX81HYKNQ0S6TB562GDZ","name":"Elevated latency for Extract with citations","status":"resolved","created_at":"2026-08-18T16:13:45Z","updated_at":"2026-08-18T18:22:39Z","resolved_at":"2026-08-18T18:22:39Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01M0B1RXWDSAMKWYWJKCC9W7P0","body":"This is resolved. The GPU cluster issue has been fixed and Extract latency, including requests that use citations or confidence scores, has returned to normal. We confirmed full recovery. Thank you for your patience.","created_at":"2026-08-18T18:22:39Z","display_at":"2026-08-18T18:22:39Z","incident_id":"01M0ATCX81HYKNQ0S6TB562GDZ","status":"resolved","updated_at":"2026-08-18T18:22:39Z"},{"id":"01M0ATD786KHC9D5P08V6WWVWB","body":"We have rolled out a fix and latency has returned to normal. We are monitoring to confirm the issue is fully resolved.","created_at":"2026-08-18T16:13:55Z","display_at":"2026-08-18T16:13:55Z","incident_id":"01M0ATCX81HYKNQ0S6TB562GDZ","status":"monitoring","updated_at":"2026-08-18T16:13:55Z"},{"id":"01M0ATCX81S43T4H4PQV6W0NZE","body":"Extract requests that use citations or confidence scores are seeing elevated latency. The cause is an issue with one of our GPU clusters.","created_at":"2026-08-18T16:13:45Z","display_at":"2026-08-18T16:13:45Z","incident_id":"01M0ATCX81HYKNQ0S6TB562GDZ","status":"identified","updated_at":"2026-08-18T16:13:45Z"}]},{"id":"01M0AWM8CP0MYV1W00J6TEQA8R","name":"Elevated latency for /parse","status":"resolved","created_at":"2026-08-18T16:52:43Z","updated_at":"2026-08-18T18:22:39Z","resolved_at":"2026-08-18T18:22:39Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01M0B1RXJSYN91K7RZQ3AJ1KEZ","body":"This is resolved. The GPU cluster issue has been fixed and parse latency has returned to normal. We confirmed recovery across the fleet. Thank you for your patience.","created_at":"2026-08-18T18:22:39Z","display_at":"2026-08-18T18:22:39Z","incident_id":"01M0AWM8CP0MYV1W00J6TEQA8R","status":"resolved","updated_at":"2026-08-18T18:22:39Z"},{"id":"01M0AWM8CPJ44ZACDW5SQ3A0NP","body":"Elevated latency for parse, due to an issue with one of our gpu clusters. We've identified the problem and are actively fixing it.","created_at":"2026-08-18T16:52:43Z","display_at":"2026-08-18T16:52:43Z","incident_id":"01M0AWM8CP0MYV1W00J6TEQA8R","status":"identified","updated_at":"2026-08-18T16:53:04Z"}]},{"id":"01KZY5YNTTR1SP0KDWM89WFB6W","name":"Elevated parse latency","status":"resolved","created_at":"2026-08-13T18:25:34Z","updated_at":"2026-08-13T18:25:34Z","resolved_at":"2026-08-13T18:10:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KZY5YNTT9BCVJVC8XZZTYDHA","body":"We corrected a misconfiguration in our GPU inference fleet. Parse latency returned to normal levels.","created_at":"2026-08-13T18:25:34Z","display_at":"2026-08-13T18:10:00Z","incident_id":"01KZY5YNTTR1SP0KDWM89WFB6W","status":"resolved","updated_at":"2026-08-13T18:25:34Z"},{"id":"01KZY5YNTT6M6NM2GTFNPHA3Q3","body":"We are investigating elevated latency on the parse API. Some parse jobs take longer than normal to complete.","created_at":"2026-08-13T18:25:34Z","display_at":"2026-08-13T17:40:00Z","incident_id":"01KZY5YNTTR1SP0KDWM89WFB6W","status":"investigating","updated_at":"2026-08-13T18:25:34Z"}]},{"id":"01KZXZDA669BHMFRNSAPW2WKD2","name":"Degraded latency for Extract","status":"resolved","created_at":"2026-08-13T16:31:14Z","updated_at":"2026-08-13T16:54:29Z","resolved_at":"2026-08-13T16:54:29Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KZY0QX3TNHWD8589TS9H2MNA","body":"This is resolved. The cause was a Redis connection issue, which we have fixed. Extract and Split latency is back to normal. Thank you for your patience.","created_at":"2026-08-13T16:54:29Z","display_at":"2026-08-13T16:54:29Z","incident_id":"01KZXZDA669BHMFRNSAPW2WKD2","status":"resolved","updated_at":"2026-08-13T16:54:29Z"},{"id":"01KZXZDA66E7E9WP82Y354E014","body":"We are seeing elevated latency on Extract and Split requests. Requests are completing, but slower than normal. We are investigating and will post an update shortly.","created_at":"2026-08-13T16:31:14Z","display_at":"2026-08-13T16:31:14Z","incident_id":"01KZXZDA669BHMFRNSAPW2WKD2","status":"investigating","updated_at":"2026-08-13T16:31:14Z"}]},{"id":"01KYMFK91H32FZYS3WV0CAE4MA","name":"Investigating latency in EU","status":"resolved","created_at":"2026-07-28T13:46:00Z","updated_at":"2026-07-28T15:18:56Z","resolved_at":"2026-07-28T15:18:56Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KYMMXEA4JQ5128D8NQW5AVY6","body":"We identified all related bottlenecks and have deployed a hardened version of our API. We are seeing recovery on our end.","created_at":"2026-07-28T15:18:56Z","display_at":"2026-07-28T15:18:56Z","incident_id":"01KYMFK91H32FZYS3WV0CAE4MA","status":"resolved","updated_at":"2026-07-28T15:18:56Z"},{"id":"01KYMFK91HP308KBFQGV5VYTMS","body":"We are investigating increased latency for jobs hitting our EU endpoint","created_at":"2026-07-28T13:46:00Z","display_at":"2026-07-28T13:46:00Z","incident_id":"01KYMFK91H32FZYS3WV0CAE4MA","status":"investigating","updated_at":"2026-07-28T13:46:00Z"}]},{"id":"01KY7FGXRYWDBQZ08JFSKGSDEA","name":"Elevated failures on OCR-dependent Parse/Extract requests","status":"resolved","created_at":"2026-07-23T12:34:35Z","updated_at":"2026-07-24T17:04:27Z","resolved_at":"2026-07-23T17:43:25Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KY816DEQ5X9BB849W2BTD94F","body":"This incident is now resolved. The upstream Google Cloud Vision OCR degradation recovered at approximately 09:48 PT / 16:48 UTC. Our fallback OCR paths have fully disengaged, error rates have returned to baseline, and Parse/Extract requests are operating normally. We will continue to monitor. Thank you for your patience.","created_at":"2026-07-23T17:43:25Z","display_at":"2026-07-23T17:43:25Z","incident_id":"01KY7FGXRYWDBQZ08JFSKGSDEA","status":"resolved","updated_at":"2026-07-23T17:43:25Z"},{"id":"01KY7YKRRP9FTF2WZVR9S9A518","body":"GCP has rectified the issue and our fallbacks have started to disengage. We're seeing systems start to be healthy again but are continuing to monitor.","created_at":"2026-07-23T16:58:17Z","display_at":"2026-07-23T16:58:17Z","incident_id":"01KY7FGXRYWDBQZ08JFSKGSDEA","status":"monitoring","updated_at":"2026-07-23T16:58:17Z"},{"id":"01KY7T2QFGD641DTSRH4VDDFZE","body":"Multilingual parsing is good now ✅\n\nSome documents with rotations may have degraded accuracy.\n\nEU endpoint has an elevated failure rate and we're deploying a fix there now.\n\nWe're continuing to be in touch with Google Cloud to restore traffic away from fallbacks ASAP.","created_at":"2026-07-23T15:39:05Z","display_at":"2026-07-23T15:39:05Z","incident_id":"01KY7FGXRYWDBQZ08JFSKGSDEA","status":"identified","updated_at":"2026-07-23T15:39:05Z"},{"id":"01KY7JP09PW2E0M1Q7SXH9XB4K","body":"We've implemented a rough fallback due to the Google Cloud side service disruption causing a subset of requests to fail.\n\nWe are no longer seeing failing requests. There may be some accuracy degradation for multi-lingual document processing and rotated documents until the root cause is resolved.","created_at":"2026-07-23T13:29:48Z","display_at":"2026-07-23T13:29:48Z","incident_id":"01KY7FGXRYWDBQZ08JFSKGSDEA","status":"identified","updated_at":"2026-07-23T13:29:48Z"},{"id":"01KY7FGXRY63G55MQHTFQQQF36","body":"We are seeing elevated failures on a subset of parse and extraction requests which touch an upstream cloud depednency and are actively mitigating.","created_at":"2026-07-23T12:34:35Z","display_at":"2026-07-23T12:34:35Z","incident_id":"01KY7FGXRYWDBQZ08JFSKGSDEA","status":"identified","updated_at":"2026-07-23T12:35:47Z"}]},{"id":"01KW0SKED0D3ZWS5R33DF59GAB","name":"High Latency and Degraded API Performance","status":"resolved","created_at":"2026-06-26T01:44:39Z","updated_at":"2026-06-26T17:00:04Z","resolved_at":"2026-06-26T04:01:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KW2DZKMQ4PZE89JZBVTHVFHF","body":"all systems operational","created_at":"2026-06-26T17:00:04Z","display_at":"2026-06-26T04:01:00Z","incident_id":"01KW0SKED0D3ZWS5R33DF59GAB","status":"resolved","updated_at":"2026-06-26T17:00:31Z"},{"id":"01KW0XHP8W7YDDFEN887S5V3CZ","body":"The issue looks like it's resolved and we are monitoring it.","created_at":"2026-06-26T02:53:36Z","display_at":"2026-06-26T02:53:36Z","incident_id":"01KW0SKED0D3ZWS5R33DF59GAB","status":"monitoring","updated_at":"2026-06-26T02:53:36Z"},{"id":"01KW0SKED05886GW8ABSM6H2YK","body":"Parse jobs might experience higher latency and degradation. We are actively investigating.","created_at":"2026-06-26T01:44:39Z","display_at":"2026-06-26T01:44:39Z","incident_id":"01KW0SKED0D3ZWS5R33DF59GAB","status":"investigating","updated_at":"2026-06-26T01:44:39Z"}]},{"id":"01KVXBJZVY04ZB1F8ZP7WQQ1ZK","name":"Elevated Latency on API","status":"resolved","created_at":"2026-06-24T17:42:01Z","updated_at":"2026-06-24T21:57:12Z","resolved_at":"2026-06-24T21:57:12Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KVXT68D9G6DJQS9AAZ46QQ9D","body":"all systems operational","created_at":"2026-06-24T21:57:12Z","display_at":"2026-06-24T21:57:12Z","incident_id":"01KVXBJZVY04ZB1F8ZP7WQQ1ZK","status":"resolved","updated_at":"2026-06-24T21:57:12Z"},{"id":"01KVXNCXG1CZJEYACFTFBCZ3GH","body":"all systems operational","created_at":"2026-06-24T20:33:28Z","display_at":"2026-06-24T20:33:28Z","incident_id":"01KVXBJZVY04ZB1F8ZP7WQQ1ZK","status":"monitoring","updated_at":"2026-06-24T20:33:28Z"},{"id":"01KVXCZF0D0WZ2BKJ5ZYQH774Q","body":"We are seeing services fully recovered, will continue to monitor for a short period to verify.","created_at":"2026-06-24T18:06:18Z","display_at":"2026-06-24T18:06:18Z","incident_id":"01KVXBJZVY04ZB1F8ZP7WQQ1ZK","status":"monitoring","updated_at":"2026-06-24T18:06:18Z"},{"id":"01KVXBJZVYRSCG9357V8VY8H60","body":"Investigating elevated latency on API","created_at":"2026-06-24T17:42:01Z","display_at":"2026-06-24T17:42:01Z","incident_id":"01KVXBJZVY04ZB1F8ZP7WQQ1ZK","status":"investigating","updated_at":"2026-06-24T17:42:01Z"}]},{"id":"01KVTTTQY90SEHGDMBMXEGSYME","name":"Studio degraded/unavailable","status":"resolved","created_at":"2026-06-23T18:10:40Z","updated_at":"2026-06-23T18:18:06Z","resolved_at":"2026-06-23T18:18:06Z","impact":"critical","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KVTV8B00KJ0TAHRG0HY6KDKG","body":"Resolved - Convex service is restored","created_at":"2026-06-23T18:18:06Z","display_at":"2026-06-23T18:18:06Z","incident_id":"01KVTTTQY90SEHGDMBMXEGSYME","status":"resolved","updated_at":"2026-06-23T18:18:06Z"},{"id":"01KVTTWFBEHPWP9KJZK9G17PD2","body":"Studio is currently impacted due to an upstream vendor outage (Convex)","created_at":"2026-06-23T18:11:37Z","display_at":"2026-06-23T18:11:37Z","incident_id":"01KVTTTQY90SEHGDMBMXEGSYME","status":"investigating","updated_at":"2026-06-23T18:11:37Z"},{"id":"01KVTTTQY9ACJZZA7T2RDFN8P3","body":"We're aware of an issue affecting Reducto Studio and are actively investigating. Some users may be unable to access the product or experience errors. We'll post an update within 30 minutes.","created_at":"2026-06-23T18:10:40Z","display_at":"2026-06-23T18:07:00Z","incident_id":"01KVTTTQY90SEHGDMBMXEGSYME","status":"investigating","updated_at":"2026-06-23T18:14:43Z"}]},{"id":"01KVT3SQBQZQ33XRAZ0PCTQ2P3","name":"Vendor Service Degredation","status":"resolved","created_at":"2026-06-23T11:28:10Z","updated_at":"2026-06-23T13:10:41Z","resolved_at":"2026-06-23T13:10:41Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KVT9NE5759F2CG86WFE40G9T","body":"We identified and mitigated an issue affecting a subset of inference requests, which resulted in intermittent 5xx errors. The impacted services were restarted and capacity was restored. The platform is stable, and all systems are operating normally.","created_at":"2026-06-23T13:10:41Z","display_at":"2026-06-23T13:10:41Z","incident_id":"01KVT3SQBQZQ33XRAZ0PCTQ2P3","status":"resolved","updated_at":"2026-06-23T17:20:41Z"},{"id":"01KVT3SQBQY93TY63P8R61F810","body":"A subset of API requests is returning 5xx errors due to infrastructure instability impacting service availability. We are actively monitoring the situation and working with our provider while mitigation efforts are underway.","created_at":"2026-06-23T11:28:10Z","display_at":"2026-06-23T11:28:10Z","incident_id":"01KVT3SQBQZQ33XRAZ0PCTQ2P3","status":"investigating","updated_at":"2026-06-23T17:21:18Z"}]},{"id":"01KV8QCHYH25MKZCJH5QNNVBST","name":"Elevated endpoint latency","status":"resolved","created_at":"2026-06-16T17:24:10Z","updated_at":"2026-06-16T17:54:59Z","resolved_at":"2026-06-16T17:54:59Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KV8S4ZX5PJ0P8PRWEHEJ81JR","body":"Services should now be fully restored.","created_at":"2026-06-16T17:54:59Z","display_at":"2026-06-16T17:54:59Z","incident_id":"01KV8QCHYH25MKZCJH5QNNVBST","status":"resolved","updated_at":"2026-06-16T17:54:59Z"},{"id":"01KV8QWE1DRE1WDXZ25A63HQDX","body":"Backlog of jobs should now be processed. We continue to monitor the queue to ensure optimal latency with inference.","created_at":"2026-06-16T17:32:50Z","display_at":"2026-06-16T17:32:50Z","incident_id":"01KV8QCHYH25MKZCJH5QNNVBST","status":"monitoring","updated_at":"2026-06-16T17:32:50Z"},{"id":"01KV8QM7P9M7C9V487TM1HS4XE","body":"The upstream inference provider is showing initial signs of recovery. We continue to process the backlog of jobs submitted.","created_at":"2026-06-16T17:28:21Z","display_at":"2026-06-16T17:28:21Z","incident_id":"01KV8QCHYH25MKZCJH5QNNVBST","status":"identified","updated_at":"2026-06-16T17:28:21Z"},{"id":"01KV8QCHYHF4X5DAFSYWF0JKHA","body":"Upstream inference provider is experiencing partial outage leading to elevated latency","created_at":"2026-06-16T17:24:10Z","display_at":"2026-06-16T17:16:00Z","incident_id":"01KV8QCHYH25MKZCJH5QNNVBST","status":"investigating","updated_at":"2026-06-16T17:33:04Z"}]},{"id":"01KTW6SZV1K0A5PHR4Q3TXM1F4","name":"Degraded performance on parse with use_checkboxes","status":"resolved","created_at":"2026-06-11T20:43:31Z","updated_at":"2026-06-11T20:47:42Z","resolved_at":"2026-06-11T20:47:42Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KTW71MSX8NP1AA9BF5CF9RMM","body":"recovered - a portion of parse requests from 1330-1343 PST failed, all operational now","created_at":"2026-06-11T20:47:42Z","display_at":"2026-06-11T20:47:42Z","incident_id":"01KTW6SZV1K0A5PHR4Q3TXM1F4","status":"resolved","updated_at":"2026-06-11T20:47:42Z"},{"id":"01KTW6V2FXB9WGK884N0N24XTG","body":"monitoring fix","created_at":"2026-06-11T20:44:07Z","display_at":"2026-06-11T20:44:07Z","incident_id":"01KTW6SZV1K0A5PHR4Q3TXM1F4","status":"monitoring","updated_at":"2026-06-11T20:44:07Z"},{"id":"01KTW6TQP0T081RM2Q10XG7K86","body":"identified and reverting deploy","created_at":"2026-06-11T20:43:55Z","display_at":"2026-06-11T20:43:55Z","incident_id":"01KTW6SZV1K0A5PHR4Q3TXM1F4","status":"identified","updated_at":"2026-06-11T20:43:55Z"},{"id":"01KTW6SZV1DW8STKMRTRFZV8CB","body":"/parse with config use_checkboxes set to true are failing","created_at":"2026-06-11T20:43:31Z","display_at":"2026-06-11T20:43:31Z","incident_id":"01KTW6SZV1K0A5PHR4Q3TXM1F4","status":"investigating","updated_at":"2026-06-11T20:43:31Z"}]},{"id":"01KTQ70FT4ETJQZSJ6PB3YCMKP","name":"Degraded performance on ocr_system = legacy ","status":"resolved","created_at":"2026-06-09T22:10:52Z","updated_at":"2026-06-09T23:41:00Z","resolved_at":"2026-06-09T23:41:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KTQC5GYAXEQF51ZJPD8VBCWW","body":"All services functional","created_at":"2026-06-09T23:41:00Z","display_at":"2026-06-09T23:41:00Z","incident_id":"01KTQ70FT4ETJQZSJ6PB3YCMKP","status":"resolved","updated_at":"2026-06-09T23:41:00Z"},{"id":"01KTQ89GSRVJJPCD01R9ZGZK4W","body":"Latency back to normal for legacy ocr service, monitoring","created_at":"2026-06-09T22:33:16Z","display_at":"2026-06-09T22:33:16Z","incident_id":"01KTQ70FT4ETJQZSJ6PB3YCMKP","status":"monitoring","updated_at":"2026-06-09T22:33:16Z"},{"id":"01KTQ70FT4VEGTY6M1X8KRV79X","body":"Requests that set ocr_system = legacy in the v3 config, or ocr_system = highres in the v2 config are experiencing increased latency / transient errors","created_at":"2026-06-09T22:10:52Z","display_at":"2026-06-09T22:10:52Z","incident_id":"01KTQ70FT4ETJQZSJ6PB3YCMKP","status":"investigating","updated_at":"2026-06-09T22:10:52Z"}]},{"id":"01KTCK1EKXRAVGZGD9ERAAKJT8","name":"Queue saturation in US processing","status":"resolved","created_at":"2026-06-05T19:09:28Z","updated_at":"2026-06-05T20:36:07Z","resolved_at":"2026-06-05T15:25:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KTCK1EKXHG49RPJD54Z1T4CT","body":"Resolved queue saturation incident.","created_at":"2026-06-05T19:09:28Z","display_at":"2026-06-05T15:25:00Z","incident_id":"01KTCK1EKXRAVGZGD9ERAAKJT8","status":"resolved","updated_at":"2026-06-05T19:09:28Z"},{"id":"01KTCK1EKXH5CMKXQT4AX3KGA5","body":"Degraded performance due to queue saturation on US processing.","created_at":"2026-06-05T19:09:28Z","display_at":"2026-06-05T14:24:00Z","incident_id":"01KTCK1EKXRAVGZGD9ERAAKJT8","status":"identified","updated_at":"2026-06-05T19:09:28Z"}]},{"id":"01KT6SSWQSKF149ZCQ0DKCJ353","name":"Elevated failure rate with upstream inference provider","status":"resolved","created_at":"2026-06-03T13:12:13Z","updated_at":"2026-06-03T17:00:28Z","resolved_at":"2026-06-03T15:53:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KT76VT4BFKV20N73STR6PJKT","body":"All endpoints should now be working as expected. All upstream provider issues are now resolved.","created_at":"2026-06-03T17:00:28Z","display_at":"2026-06-03T15:53:00Z","incident_id":"01KT6SSWQSKF149ZCQ0DKCJ353","status":"resolved","updated_at":"2026-06-03T17:00:57Z"},{"id":"01KT76HG9CW2RCFZSYCJ6NR844","body":"Inference provider fallbacks were put in place for short-term mitigation. We're seeing complete recovery across all endpoints","created_at":"2026-06-03T16:54:50Z","display_at":"2026-06-03T15:40:00Z","incident_id":"01KT6SSWQSKF149ZCQ0DKCJ353","status":"monitoring","updated_at":"2026-06-03T16:55:53Z"},{"id":"01KT6TZWECRMHJAP8J2PB3XR47","body":"We identified an issue with our GPU cloud subprocessor. We have engaged our emergency fallback inference system and are seeing initial recovery albeit with degraded performance.","created_at":"2026-06-03T13:32:58Z","display_at":"2026-06-03T13:32:58Z","incident_id":"01KT6SSWQSKF149ZCQ0DKCJ353","status":"identified","updated_at":"2026-06-03T13:32:58Z"},{"id":"01KT6SSWQSNQS5XCFCN86F7TRQ","body":"We’re seeing an increase in failures and latency. Investigating now.","created_at":"2026-06-03T13:12:13Z","display_at":"2026-06-03T13:12:13Z","incident_id":"01KT6SSWQSKF149ZCQ0DKCJ353","status":"investigating","updated_at":"2026-06-03T13:12:13Z"}]},{"id":"01KS5S7PBFYD7102M3BMNAM91G","name":"Elevated Failure Rate","status":"resolved","created_at":"2026-05-21T17:27:21Z","updated_at":"2026-05-21T17:27:21Z","resolved_at":"2026-05-21T17:15:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KS5S7PBFTZGYBCPAY8ZWW71D","body":"Fully mitigated.","created_at":"2026-05-21T17:27:21Z","display_at":"2026-05-21T17:15:00Z","incident_id":"01KS5S7PBFYD7102M3BMNAM91G","status":"resolved","updated_at":"2026-05-21T17:27:21Z"},{"id":"01KS5S7PBF9ZWB0NE8T7K5BQ74","body":"Investigating elevated failure rates.","created_at":"2026-05-21T17:27:21Z","display_at":"2026-05-21T17:07:00Z","incident_id":"01KS5S7PBFYD7102M3BMNAM91G","status":"identified","updated_at":"2026-05-21T17:27:21Z"}]},{"id":"01KS3HZ8AK814QC765W37A2VGA","name":"Rolling deploy caused transient failures","status":"resolved","created_at":"2026-05-20T20:41:55Z","updated_at":"2026-05-20T20:41:55Z","resolved_at":"2026-05-20T20:38:00Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KS3HZ8AKS4F2585E1YTFK6PM","body":"Fully resolved.","created_at":"2026-05-20T20:41:55Z","display_at":"2026-05-20T20:38:00Z","incident_id":"01KS3HZ8AK814QC765W37A2VGA","status":"resolved","updated_at":"2026-05-20T20:41:55Z"},{"id":"01KS3HZ8AKXCJEVF1BFX06FPD5","body":"Rolling deploy started causing transient failures due to a change in contract boundary between two systems.","created_at":"2026-05-20T20:41:55Z","display_at":"2026-05-20T20:30:00Z","incident_id":"01KS3HZ8AK814QC765W37A2VGA","status":"identified","updated_at":"2026-05-20T20:41:55Z"}]},{"id":"01KS081C9CP0R3AK0ZBVXZYGCM","name":"Degraded Split and Extract Endpoints","status":"resolved","created_at":"2026-05-19T13:50:36Z","updated_at":"2026-05-19T15:38:12Z","resolved_at":"2026-05-19T15:38:12Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KS0E6DAYHPGACHK8F21D9M6Y","body":"all systems operational\n","created_at":"2026-05-19T15:38:12Z","display_at":"2026-05-19T15:38:12Z","incident_id":"01KS081C9CP0R3AK0ZBVXZYGCM","status":"resolved","updated_at":"2026-05-19T15:38:12Z"},{"id":"01KS08MA6YV6JRYVVEH2BT45H8","body":"Degraded parse latency due to issues with an infrastructure provider","created_at":"2026-05-19T14:00:56Z","display_at":"2026-05-19T14:00:56Z","incident_id":"01KS081C9CP0R3AK0ZBVXZYGCM","status":"identified","updated_at":"2026-05-19T14:00:56Z"},{"id":"01KS084WNNS7WQZ6F3PMB9EW41","body":"We’ve identified downtime from our upstream cloud provider and are working with their team for prompt mitigations.","created_at":"2026-05-19T13:52:31Z","display_at":"2026-05-19T13:52:31Z","incident_id":"01KS081C9CP0R3AK0ZBVXZYGCM","status":"identified","updated_at":"2026-05-19T13:52:31Z"},{"id":"01KS081C9CFWAM568SB7RQBSPB","body":"We’ve seen an uptick in errors for our /split endpoints and are looking into upstream service errors","created_at":"2026-05-19T13:50:36Z","display_at":"2026-05-19T13:50:36Z","incident_id":"01KS081C9CP0R3AK0ZBVXZYGCM","status":"investigating","updated_at":"2026-05-19T13:55:50Z"}]},{"id":"01KR2E9134901ZP471YJZATA36","name":"Investigating degraded performance on Reducto's API","status":"resolved","created_at":"2026-05-08T00:02:25Z","updated_at":"2026-05-08T04:03:39Z","resolved_at":"2026-05-08T04:03:39Z","impact":"minor","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KR2W2QZGRJGDKSQY1KWMF7YJ","body":"We are seeing full recovery.","created_at":"2026-05-08T04:03:39Z","display_at":"2026-05-08T04:03:39Z","incident_id":"01KR2E9134901ZP471YJZATA36","status":"resolved","updated_at":"2026-05-08T04:03:39Z"},{"id":"01KR2GX1149YRBRJQRN3X7YK4T","body":"Degraded performance, affected by AWS outage, monitoring.","created_at":"2026-05-08T00:48:17Z","display_at":"2026-05-08T00:48:17Z","incident_id":"01KR2E9134901ZP471YJZATA36","status":"monitoring","updated_at":"2026-05-08T00:48:17Z"},{"id":"01KR2EK5ABRBCP5WPV2ASKGNXY","body":"The cloud provider remediated the issue and we are monitoring.\nhttps://status.modal.com/incident/890522","created_at":"2026-05-08T00:07:57Z","display_at":"2026-05-08T00:07:57Z","incident_id":"01KR2E9134901ZP471YJZATA36","status":"monitoring","updated_at":"2026-05-08T00:07:57Z"},{"id":"01KR2E9134C9A080CK646BYRXT","body":"Reducto's API is experiencing latency degradation due to a downstream cloud provider issue (https://status.modal.com/). We are investigating actively.","created_at":"2026-05-08T00:02:25Z","display_at":"2026-05-08T00:02:25Z","incident_id":"01KR2E9134901ZP471YJZATA36","status":"investigating","updated_at":"2026-05-08T00:02:25Z"}]},{"id":"01KQZQBCVPNSJDXBBX8F93XC2B","name":"Investigating Elevated Error Rates","status":"resolved","created_at":"2026-05-06T22:43:16Z","updated_at":"2026-05-06T23:24:25Z","resolved_at":"2026-05-06T23:24:25Z","impact":"major","page_id":"01JQFZZPDX7G1WXCVA3KQ1WVAB","incident_updates":[{"id":"01KQZSPQA76NK83ZBXZ3PJJ1DK","body":"Resolved.","created_at":"2026-05-06T23:24:25Z","display_at":"2026-05-06T23:24:25Z","incident_id":"01KQZQBCVPNSJDXBBX8F93XC2B","status":"resolved","updated_at":"2026-05-06T23:24:25Z"},{"id":"01KQZQZEVK84H8GXW8W8WJXTTY","body":"Errors have subsided. We're continuing to monitor to verify.","created_at":"2026-05-06T22:54:14Z","display_at":"2026-05-06T22:54:14Z","incident_id":"01KQZQBCVPNSJDXBBX8F93XC2B","status":"monitoring","updated_at":"2026-05-06T22:54:14Z"},{"id":"01KQZQBCVPCW5YMZ944A1BKK1V","body":"Investigating elevated error rates in EU region.","created_at":"2026-05-06T22:43:17Z","display_at":"2026-05-06T22:43:16Z","incident_id":"01KQZQBCVPNSJDXBBX8F93XC2B","status":"investigating","updated_at":"2026-05-06T22:51:44Z"}]}]}