This is resolved. The GPU cluster issue has been fixed and Extract latency, including requests that use citations or confidence scores, has returned to normal. We confirmed full recovery. Thank you for your patience.

This is resolved. The GPU cluster issue has been fixed and parse latency has returned to normal. We confirmed recovery across the fleet. Thank you for your patience.

We corrected a misconfiguration in our GPU inference fleet. Parse latency returned to normal levels.

This is resolved. The cause was a Redis connection issue, which we have fixed. Extract and Split latency is back to normal. Thank you for your patience.

We identified all related bottlenecks and have deployed a hardened version of our API. We are seeing recovery on our end.

This incident is now resolved. The upstream Google Cloud Vision OCR degradation recovered at approximately 09:48 PT / 16:48 UTC. Our fallback OCR paths have fully disengaged, error rates have returned to baseline, and Parse/Extract requests are operating normally. We will continue to monitor. Thank you for your patience.

all systems operational

all systems operational

Resolved - Convex service is restored

We identified and mitigated an issue affecting a subset of inference requests, which resulted in intermittent 5xx errors. The impacted services were restarted and capacity was restored. The platform is stable, and all systems are operating normally.

Services should now be fully restored.

recovered - a portion of parse requests from 1330-1343 PST failed, all operational now

All services functional

Resolved queue saturation incident.

All endpoints should now be working as expected. All upstream provider issues are now resolved.